Customer Support
Shareholder & Head of Customer Support
A registered nurse turned customer support lead, bringing clinical insight, empathy, and fast follow-through to every plan, ticket, and question.
Profile summary
Sonia leads customer support at REONR, making sure every plan, ticket, and question actually gets a human answer, fast.
She's a registered nurse by training, and that clinical background shows up in how she works: quick triage, clear communication, and real follow-through with every customer.
Her goal is simple: solve real problems for real people, quickly, without the runaround.
Skill visual
Clinical insight, empathy, and fast follow-through translated into support that feels human.
Care monitor
Clinical thinking applied to product decisions: clearer steps, calmer support, and tools that feel easier for real people to use.
Live signal
Empathy, clarity, and reliability
Care lens
People
Flow
Simple
Support tone
Calm
Core strengths
Fast, human customer support
Clinical insight and empathy
Clear communication under pressure
Real follow-through on every ticket
Skills and tools
What they bring to Reonr
Sonia keeps REONR's support grounded in real human needs, making sure every plan, ticket, and question gets a fast, human answer.
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