Cookie Policy

This Cookie Policy explains how Reonr Limited, trading as Reonr, uses cookies and similar technologies when you visit Reonr websites, access the client area, search for domains, place orders, pay invoices, request support, use account tools, or interact with services operated by Reonr.

This Policy should be read together with the Privacy Policy and the Terms of Service. It explains the categories of technologies we may use, why we use them, how they relate to service delivery and data protection, and how you can manage your choices.

The controller for cookies and similar technologies used on Reonr-operated websites and portals is Reonr Limited, trading as Reonr.

Business address: Port Harcourt, Rivers, Nigeria. Privacy contact: [email protected]. Legal contact: [email protected]. Support contact: [email protected].

This Policy applies to Reonr-operated websites, legal pages, domain pages, cart pages, checkout pages, account pages, support pages, order forms, invoice pages, authentication pages, and service management tools.

This Policy does not govern cookies or tracking technologies placed by customer websites hosted on Reonr infrastructure. Customers are responsible for the cookie notices, consent flows, privacy notices, and compliance obligations for websites, stores, applications, and systems they operate.

Cookies are small text files placed on your browser or device when you visit a website. They can remember information about your visit, such as session status, preferences, cart items, security checks, or usage information.

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain for a defined period unless deleted earlier. Cookies may be set by Reonr directly or by third-party providers that help operate Reonr services.

References to cookies in this Policy include similar technologies such as local storage, session storage, pixels, tags, web beacons, device identifiers, embedded scripts, software development kits, server-side event logs, and technologies that store information on or access information from your device.

These technologies may be used for login sessions, cart state, checkout, account security, support, analytics, fraud prevention, domain search history, payment processing, performance monitoring, and preference storage.

Strictly necessary cookies are required for Reonr websites and portals to work. They support security, login sessions, authentication, client area access, cart operation, checkout, invoice payment, form protection, load balancing, fraud prevention, and service availability.

Because these cookies are needed to provide services you request, they may be placed without optional consent where permitted by applicable law. If you block them, key services may not work correctly.

Account and session cookies help keep you signed in, verify that requests come from your session, remember authentication state, protect account forms, prevent unauthorized requests, and maintain secure access to client area tools.

These cookies may also help distinguish authorized account users from unauthenticated visitors and may support password reset, two-factor authentication, account switching, or session timeout behavior.

Cart and checkout cookies help remember selected hosting products, domain searches, domain configuration choices, billing cycle, currency, order options, invoice status, fraud checks, and checkout progress.

These cookies are important for preventing order loss when you move between pages, add domains, configure services, return from a payment gateway, or review your order before payment.

Security and fraud prevention technologies help protect Reonr, customers, payment systems, domains, servers, and public users from account takeover, spam orders, payment abuse, automated attacks, malicious bots, brute-force attempts, session abuse, and suspicious activity.

These tools may process IP address, device information, browser signals, request patterns, account activity, order behavior, payment flow signals, and security event data. Some of these technologies may be essential to keep the service secure.

Preference cookies remember choices that improve usability, such as interface preferences, theme settings, language, country, currency display, cookie choices, domain search preferences, recently viewed products, or support form defaults.

Some preference cookies may be optional. If disabled, Reonr services should still work, but the site may not remember your selected preferences between visits.

Analytics and performance technologies help Reonr understand how visitors use public pages, which products are viewed, whether pages load correctly, where checkout errors happen, and how services can be improved.

Analytics may include page views, referral sources, approximate location, browser type, device type, event data, performance metrics, search terms, and aggregated usage patterns. Where required by law, non-essential analytics will be subject to consent or preference controls.

Marketing cookies and pixels may help measure campaigns, understand which pages or offers led to a signup, prevent repeated ads, or improve the relevance of promotional messages.

Reonr should not place non-essential marketing cookies unless they are enabled and permitted under applicable law and your cookie choices. Marketing cookies may be set by third-party advertising or measurement providers where used.

Support tools may use cookies or similar technologies to remember support sessions, route requests, preserve chat state, identify authenticated users, attach diagnostic information, prevent duplicate submissions, and help staff respond to support issues.

Where support tools are provided by third parties, those providers may set their own cookies or similar technologies according to their terms and privacy notices.

Domain search tools may use local storage, session storage, or cookies to remember recent searches, preserve result pages, preload additional results, prevent repeated lookups, maintain cart state, and validate domain availability before adding a domain to an order.

These technologies improve speed and reduce unnecessary registry or registrar lookups, but search results may still require live verification before registration, transfer, renewal, or checkout.

Payment gateways, banks, card processors, fraud-screening providers, and payment verification tools may use cookies, scripts, device checks, embedded forms, redirects, popups, or similar technologies to process transactions, verify payment status, reduce fraud, and complete checkout.

Payment providers may act under their own privacy policies and may collect payment-related information directly from you. Reonr does not control all cookies or technologies used on payment provider pages or embedded payment interfaces.

Reonr may use third-party providers for payment processing, fraud prevention, security, analytics, support, email delivery, DNS, domain services, SSL validation, content delivery, monitoring, and website performance.

Third-party technologies may set or read cookies and may process information such as IP address, browser type, device data, request data, event data, payment status, security signals, and support session data. Their use is subject to their own terms and privacy notices where they act independently.

Cookies and similar technologies may last for the current session only or may remain for a defined period. Duration depends on the purpose of the technology, browser settings, security requirements, legal requirements, provider configuration, and whether you delete cookies manually.

Session cookies normally expire when the browser closes. Persistent cookies may remain until their stated expiry date, until replaced, until deleted by you, or until removed by Reonr or the relevant provider.

Where required by applicable law, Reonr will request consent before placing non-essential cookies or similar technologies. This includes data protection and electronic privacy rules that apply to the relevant visitor or service, such as the GDPR, UK GDPR, and related ePrivacy rules for visitors in the European Economic Area or United Kingdom. You may be able to accept, reject, or customize cookie categories through available cookie settings.

Strictly necessary cookies may remain active because they are required to provide the website, client area, security, checkout, payment, and account services you request.

If Reonr changes the cookies or similar technologies used in a material way, cookie choices may be reset or updated so visitors can review the new options.

Most browsers allow you to block, delete, restrict, or manage cookies through browser settings. Your browser may also allow you to clear local storage, session storage, site data, cached files, and other stored information.

Browser settings apply at the device and browser level. If you use multiple browsers or devices, you may need to set preferences separately on each one.

Some browsers or extensions may send Do Not Track, Global Privacy Control, or similar signals. Reonr may respond to such signals where required by applicable law or where technically supported by the relevant consent or preference system.

Because legal requirements and technical standards vary, these signals may not replace the cookie settings or browser controls available on the website or in your browser.

If you block or delete cookies, some Reonr features may not work properly. This may affect login, account security, domain search, cart state, checkout, payment redirection, invoice payment, support forms, authentication, fraud prevention, currency selection, and preference storage.

Blocking optional analytics or marketing cookies should not prevent core services from working, but it may reduce Reonr's ability to improve performance, understand issues, or measure campaigns.

Websites, stores, applications, scripts, plugins, themes, analytics tools, ad pixels, and consent banners operated by Reonr customers may use their own cookies and tracking technologies. Reonr does not control the cookie practices of customer-hosted websites merely because they are hosted on Reonr infrastructure.

If you visit a website hosted by a Reonr customer, you should review that website's own cookie notice, privacy policy, and consent settings. Customer website operators are responsible for their own compliance.

Some cookies and similar technologies may process personal data, such as IP address, device identifiers, account identifiers, usage data, order information, support activity, fraud signals, and security logs.

For more information about how Reonr collects, uses, stores, shares, protects, and retains personal data, review the Privacy Policy at /legal/privacy.

Because Reonr services may use payment gateways, security providers, analytics providers, support tools, DNS providers, data centers, registrars, registries, software vendors, and infrastructure providers in different countries, cookie-related data may be processed outside your country of residence.

Where required by applicable law, Reonr will rely on appropriate transfer mechanisms, contractual safeguards, lawful exceptions, adequacy decisions, customer instructions, or other recognized legal bases for international processing.

Reonr may update this Cookie Policy from time to time to reflect legal, technical, operational, provider, or business changes. The updated version will be posted with a revised Last Updated date.

Where required by law or where changes are material, Reonr may provide additional notice through the website, client area, cookie banner, email, or other reasonable method.

Business address: Port Harcourt, Rivers, Nigeria.

Cookie and privacy questions should be sent to [email protected]. Legal notices should be sent to [email protected]. Support issues should be sent to [email protected]. Abuse reports should be sent to [email protected].

Business name: Reonr Limited, trading as Reonr. Country/Jurisdiction: Nigeria.