Copyright / Takedown Policy

This Copyright / Takedown Policy applies to services provided by Reonr Limited, trading as Reonr. Reonr Limited is based in Port Harcourt, Rivers, Nigeria.

This Policy explains how copyright owners, authorized agents, customers, and affected users may submit, respond to, or resolve copyright infringement and takedown matters involving content hosted or supported through Reonr services.

This Policy is prepared for legal review and does not replace advice from qualified legal counsel. Copyright law, notice-and-takedown rules, counter-notice procedures, platform duties, and court requirements may vary by jurisdiction. For Nigeria-related matters, this Policy should be applied consistently with the Copyright Act, 2022 and other applicable law.

This Policy applies to content hosted, stored, transmitted, cached, published, linked, or made available through Reonr services, including hosting accounts, servers, cloud services, reseller accounts, email, DNS, backups, migrations, support tools, and related infrastructure.

This Policy may also apply to domains, DNS records, redirects, or related services where a domain is used to facilitate copyright infringement, piracy, unauthorized streaming, counterfeit distribution, or related abuse.

Reonr is a hosting, domain, infrastructure, and support provider. Reonr does not pre-screen all customer content and does not act as a court or final decision-maker for complex ownership disputes.

Reonr may review notices, forward notices to customers, request more information, disable access to content, suspend services, preserve records, restore content after a valid response, or require a court order depending on the complaint and applicable law.

Where Reonr only provides a domain or DNS service and does not host the content, Reonr may not be able to remove the content itself. Reporters may need to contact the hosting provider, platform, CDN, registrar, registry, search engine, payment provider, court, or relevant authority.

Before submitting a takedown notice, confirm that you own the copyright or are authorized to act for the rights holder, that the material is actually hosted or supported by Reonr, and that your claim is not covered by permission, license, exception, limitation, fair dealing, fair use, public domain status, or another lawful basis.

You should identify the exact material and exact location. Broad claims against an entire website, domain, account, or server may be insufficient unless the evidence shows widespread or structural infringement.

A copyright infringement notice should clearly identify the copyrighted work, the allegedly infringing material, the exact online location of the material, your authority to act, and the action you request.

Notices should be sent in good faith. Reonr may reject notices that are vague, automated without verification, abusive, misleading, unsupported, or unrelated to Reonr services.

A complete notice should include your full name or organization name, role or authority, email address, phone number where appropriate, and enough information for Reonr to contact you.

It should identify the copyrighted work claimed to be infringed. If multiple works are involved, include a representative list and explain the rights you claim.

It should identify the allegedly infringing material with exact URLs, file paths, screenshots, filenames, server paths where known, domain names, IP addresses, timestamps, and any other details needed to locate the material.

It should include a good-faith statement that the disputed use is not authorized by the copyright owner, the owner's agent, or the law.

It should include a statement that the information in the notice is accurate and that you are the copyright owner or authorized to act for the copyright owner.

It should include your physical or electronic signature, typed legal name, or other accepted confirmation of authority.

Reonr may request more information, decline action, or delay review if a notice does not identify the exact content, does not show ownership or authority, does not include contact information, lacks a good-faith statement, appears automated without verification, or does not relate to Reonr services.

Reonr may still take urgent action where a report also shows serious illegal content, malware, phishing, fraud, child safety risk, or other abuse covered by Reonr policies.

Copyright and takedown notices should be sent to [email protected]. Include "Copyright Takedown Notice" in the subject line where possible.

Abuse reports involving phishing, malware, botnets, spam, fraud, attacks, or illegal hosting should be sent to [email protected]. General account support should be sent to [email protected]. Privacy requests should be sent to [email protected].

Reonr reviews takedown notices based on evidence, completeness, service relationship, hosting status, customer status, legal basis, provider rules, urgency, repeat infringement history, and technical feasibility.

Reonr may confirm whether the material appears to be hosted or supported by Reonr, request more information, forward the notice to the customer, disable access, remove content where technically possible, suspend services, preserve evidence, or decline the request if it is unsupported or outside Reonr's control.

Depending on the facts, Reonr may notify the customer, ask the customer to remove or disable material, disable access to specific files or URLs, suspend a website, suspend an account, restrict a server, disable a domain or DNS service, preserve evidence, terminate services, or require a court order.

Reonr may choose a narrower action where possible, but Reonr is not required to use a less disruptive action where the evidence, provider rules, legal risk, or operational risk requires stronger action.

Where appropriate, Reonr may forward the takedown notice or relevant details to the customer responsible for the content. This allows the customer to remove the material, explain the issue, submit a counter-notice, or provide evidence of authorization.

Reonr may withhold or limit forwarding where doing so is required by law, a court order, law enforcement request, child safety concern, fraud risk, security risk, privacy concern, or serious harm risk.

A customer may submit a counter-notice if they believe material was removed or disabled by mistake, misidentification, authorization, license, ownership, fair dealing, fair use, public domain status, or another lawful basis.

A counter-notice should include the customer's full name or organization name, account email, contact details, identification of the removed or disabled material, the location before removal, a clear statement explaining why the removal was mistaken or unauthorized, supporting evidence, and the customer's physical or electronic signature.

Where required by the applicable legal framework, a counter-notice may also need to include consent to the jurisdiction of a competent court or acceptance of service of process. Reonr may request legal clarification before restoring material.

Reonr may restore material or access where a valid counter-notice or legally sufficient response is received and the complainant does not provide evidence of court action, lawful authority, settlement, provider restriction, or another reason preventing restoration within the applicable timeframe.

Reonr may decline restoration where the content also violates another Reonr policy, creates security risk, involves illegal content, remains subject to provider restriction, or requires a court order before restoration.

Reonr may suspend or terminate services used for repeated copyright infringement, repeated piracy, repeated unauthorized streaming, repeated counterfeit distribution, repeated ignored notices, or repeated takedown abuse.

Reonr may treat related accounts, reseller sub-accounts, repeated domains, repeated payment patterns, repeated content patterns, or accounts under common control as connected where needed to prevent evasion.

This Policy is focused on copyright. Trademark, counterfeit goods, trade secrets, personality rights, defamation, privacy, domain ownership, or business disputes may require different evidence, legal process, provider process, registry process, or court order.

Reonr may review such complaints under the Acceptable Use Policy, Domain Abuse Policy, Hosting Abuse Policy, Terms of Service, or other applicable process, but Reonr may decline to adjudicate complex rights disputes without proper legal authority.

A domain name itself is not always the infringing content. If the complaint concerns a domain name, brand, trademark, cybersquatting, ownership, or impersonation, the matter may need to be handled through registrar, registry, UDRP, local domain dispute, court, or domain abuse processes.

If the domain is used to host or point to infringing content, Reonr may review whether hosting-level, DNS-level, or domain-level action is appropriate based on evidence and authority.

If Reonr only provides domain registration, DNS, billing, or support and the content is hosted by another provider, Reonr may not be able to remove the content directly.

In those cases, the reporter may need to contact the hosting provider, CDN, content platform, social platform, search engine, payment provider, registrar, registry, court, or relevant authority. Reonr may still review whether domain-level action is appropriate under the Domain Abuse Policy.

Removing or disabling material from Reonr services may not remove copies from search engines, browser caches, archives, CDNs, mirrors, third-party websites, backups, or other systems outside Reonr's control.

Reporters may need to contact those third parties separately. Reonr does not control search engine indexing, archive removal, CDN caches outside its service relationship, or copies made by third parties.

Submitting false, misleading, abusive, or bad-faith takedown notices or counter-notices may expose the sender to legal liability and may result in Reonr rejecting future notices or requiring additional verification.

Reonr may refuse to act on notices used to silence lawful speech, suppress competition, harass customers, pursue private disputes without rights evidence, or remove content where the claim is unsupported.

Reonr may process personal data in notices, counter-notices, support records, account records, logs, domain records, payment records, and evidence as necessary to review and respond to takedown matters.

Reonr may disclose relevant notice information to the customer, complainant, rights holder, hosting provider, registrar, registry, CDN, payment provider, court, regulator, law enforcement, professional advisers, or other parties where required or permitted by law, policy enforcement, provider rules, or protection of rights and safety.

Reonr may preserve notices, counter-notices, content records, logs, account details, DNS records, payment records, support records, and related evidence where reasonably necessary for takedown review, legal compliance, dispute handling, abuse mitigation, provider requirements, or enforcement.

Preservation does not guarantee that all data is available, complete, unchanged, or retained indefinitely.

If a copyright complaint also involves child sexual abuse material, credible threats, terrorism-related content, malware, phishing, fraud, stolen credentials, data exposure, or other urgent abuse, Reonr may act under the Hosting Abuse Policy, Domain Abuse Policy, Acceptable Use Policy, or applicable law without waiting for the normal copyright notice process.

Reonr may comply with valid court orders, regulatory requests, law enforcement requests, Nigerian Copyright Commission processes, registrar or registry requirements, or other lawful authority where applicable.

Reonr may also require a court order or formal legal process before taking action where a dispute is complex, contested, unclear, outside Reonr's control, or involves competing ownership claims.

Customers may be responsible for costs caused by repeated copyright abuse, emergency takedown work, manual restoration, legal process handling, provider fees, account recovery, or policy violations where allowed by the Terms of Service and applicable law.

Payment of fees does not guarantee reinstatement where risk remains unacceptable or where provider, legal, or court restrictions apply.

This Policy should be read with the Terms of Service, Acceptable Use Policy, Hosting Abuse Policy, Domain Abuse Policy, Privacy Policy, Refund Policy, and any service-specific rules.

Where a specific policy gives more detailed rules for a specific issue, that policy applies together with this Copyright / Takedown Policy.

Reonr may update this Copyright / Takedown Policy from time to time to reflect legal, provider, platform, operational, or business changes. The updated version will be posted with a revised Last Updated date.

Continued use of services after changes take effect means you accept the updated Policy.

Business address: Port Harcourt, Rivers, Nigeria.

Copyright and takedown notices should be sent to [email protected]. Abuse reports should be sent to [email protected]. Support requests and general account issues should be sent to [email protected]. Privacy requests should be sent to [email protected].

Contact should be made by email through the channels listed in this section unless Reonr provides a different channel for a specific service, dispute, or legal process.